Shift Leader: Coach, Serve & Drive Fast-Paced Guest Service

Baskin-Robbins; Erlanger (KY); Vor Ort; USD 24.000 - 32.000; Vollzeit

Zusammenfassung

Baskin-Robbins in Erlanger, KY seeks a Shift Leader to coach team members and ensure operational Brand standards during shifts. You will set goals, assign tasks, and motivate staff while delivering quality guest service.

Responsibilities include supervising team performance, upholding food safety, managing schedules, inventory, and cash handling, and supporting the Restaurant Manager to meet goals. Fluency in English and basic computer skills are required.

Qualifikationen

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Aufgaben

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Kenntnisse

Leadership

Communication

Customer service

English fluency

Jobbeschreibung

Baskin-Robbins in Erlanger, KY seeks a Shift Leader to coach team members and ensure operational Brand standards during shifts. You will set goals, assign tasks, and motivate staff while delivering quality guest service.

Responsibilities include supervising team performance, upholding food safety, managing schedules, inventory, and cash handling, and supporting the Restaurant Manager to meet goals. Fluency in English and basic computer skills are required.