Shift Leader: Build a High-Impact Team & Guest Experience

ZAX Zax LLC; Stockbridge (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

Opportunities to advance

401(k) with employer match

Medical, dental, and vision insurance

Disability insurance

Life insurance

Employee referral program

Job summary

Zax LLC is seeking a Shift Leader to oversee the shift operations, guiding the team to deliver great guest experiences and maintain safety and quality standards. You will train and coach staff, manage tasks, and ensure adherence to company policies across all shift activities.

The role emphasizes people leadership, process optimization, and timely decision-making to meet guest expectations and business goals.

Qualifications

• Leadership qualities and ability to supervise team members
• Organizational skills and time management
• Strong interpersonal and verbal communication skills

Responsibilities

• Train and coach team members to meet company standards
• Mentor and develop team members and communicate performance concerns
• Prioritize guest and team member experience and resolve complaints professionally
• Delegate tasks and supervise performance during a shift
• Maintain operational standards and ensure compliance with policies and procedures
• Ensure service, product quality, and cleanliness standards are upheld
• Receive and reconcile deliveries and manage inventory
• Plan shift duties and ensure opening/closing tasks are completed
• Collaborate with management to set goals and report progress
• Maintain a safe work environment and report HR/risk concerns

Skills

Leadership

Organizational skills

Interpersonal skills

Problem solving

Time management

Multi-tasking

Conflict resolution

Servant leadership

Communication skills

Job description

Zax LLC is seeking a Shift Leader to oversee the shift operations, guiding the team to deliver great guest experiences and maintain safety and quality standards. You will train and coach staff, manage tasks, and ensure adherence to company policies across all shift activities.

The role emphasizes people leadership, process optimization, and timely decision-making to meet guest expectations and business goals.