Shift Leader: Bakery & Guest Experience

Great Mall: CA195; Milpitas (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Key holder responsibilities

Flexible scheduling

Free shift meals

Training and development opportunities

Free uniforms

Health insurance

Life insurance

401(k)

Job summary

Auntie Anne’s & Cinnabon is seeking a Shift Manager at our Milpitas location. You will lead the team during your shift, uphold food safety and quality, and ensure exceptional guest experiences while coordinating with store leadership on openings, closings, and inventory control.

The role emphasizes hands-on leadership, flexibility, and a focus on customer service in a fast-paced bakery environment.

Qualifications

• Must be 18 years of age or older.
• 3–6 months of first-line supervisory experience preferred.
• Flexible availability, including evenings, weekends, and holidays.
• TB clearance required (if applicable by location).
• 0–1 year of food service, bakery, or retail experience.
• Ability to stand, bend, lift, scoop, and stay active throughout your shift.
• Comfortable working in warm and cold environments (ovens, prep areas, walk-ins).
• Basic math and computer skills (POS systems).
• Ability to taste-test products for quality assurance.
• Cash handling and customer service experience a plus.
• Food handler certification (current or obtained within 30 days of hire).
• High school diploma or equivalent experience

Responsibilities

• Lead the team and serve as the go-to leader during your shift.
• Maintain high standards for product quality, service, cleanliness, and food safety.
• Motivate and coach team members to deliver excellent guest experiences.
• Handle challenges confidently—from team needs to guest concerns.
• Support operations for both Auntie Anne's and Cinnabon products and standards.
• Know when to escalate issues to store leadership.
• Assist with opening and closing procedures, cash handling, and inventory management.

Skills

First-line supervision

Flexible scheduling

Cash handling

Guest service

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Auntie Anne’s & Cinnabon is seeking a Shift Manager at our Milpitas location. You will lead the team during your shift, uphold food safety and quality, and ensure exceptional guest experiences while coordinating with store leadership on openings, closings, and inventory control.

The role emphasizes hands-on leadership, flexibility, and a focus on customer service in a fast-paced bakery environment.