Shift Leader: Bake Joy, Elevate Teams, Flexible Hours

Valley Fair: CA140; Santa Clara (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Key holder responsibilities

Flexible scheduling - 20–40 hours/week

Free on-duty shift meals

Employee discounts on Auntie Anne's &C

Training and development opportunities

Free uniforms

Health insurance

Life insurance

401(k)

Job summary

Auntie Anne's & Cinnabon is hiring a Shift Manager in California to lead a bakery team, ensure quality and guest satisfaction, and manage shift operations. You’ll coach staff, handle customer concerns, and assist with opening/closing duties while maintaining high food‑safety standards.

Ideal candidates have 3–6 months of supervisory experience, 18+ years old, and flexible availability including evenings and weekends.

Qualifications

• Must be 18 years of age or older.
• 3–6 months of first-line supervisory experience preferred.
• Flexible availability, including evenings, weekends, and holidays.
• TB clearance required (if applicable by location).
• 0–1 year of food service, bakery, or retail experience.
• Ability to stand, bend, lift, scoop, and stay active throughout your shift.
• Comfortable working in warm and cold environments (ovens, prep areas, walk-ins).
• Basic math and computer skills (Microsoft Office, POS systems).
• Ability to taste-test products for quality assurance.
• Cash handling and customer service experience a plus.
• Food handler certification (current or obtained within 30 days of hire).
• High school diploma or equivalent experience.

Responsibilities

• Lead the team and serve as the go-to leader during your shift.
• Maintain high standards for product quality, service, cleanliness, and food safety.
• Motivate and coach team members to deliver excellent guest experiences.
• Handle challenges confidently—from team needs to guest concerns.
• Support operations for both Auntie Anne's and Cinnabon products and standards.
• Know when to escalate issues to store leadership.
• Assist with opening and closing procedures, cash handling, and inventory management.

Skills

First-line supervision

Flexible availability

Cash handling

Customer service

POS systems

Microsoft Office

Basic math

Education

High school diploma or equivalent

Food handler certification

Tools

POS systems

Microsoft Office

Job description

Auntie Anne's & Cinnabon is hiring a Shift Manager in California to lead a bakery team, ensure quality and guest satisfaction, and manage shift operations. You’ll coach staff, handle customer concerns, and assist with opening/closing duties while maintaining high food‑safety standards.

Ideal candidates have 3–6 months of supervisory experience, 18+ years old, and flexible availability including evenings and weekends.