Shift Leader

Chick-fil-A; Wentzville (MO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Free Online College opportunity

Growth opportunities

Competitive pay

Benefits available

Job summary

Chick-fil-A in the United States is seeking a Shift Leader who embodies our core values and serves with a servant’s heart. This role supports senior leadership in daily operations and coaches team members to uphold our Recipe for Service in a fast-paced environment.

This full-time position offers opportunities to lead shifts, train new hires, and drive guest satisfaction. Strong communication and teamwork are essential to thrive in this role.

Qualifications

• Minimum 18+ years old.
• Previous customer service/leadership experience preferred.
• Ability to work in a fast-paced environment.
• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral and performance issues.
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant.
• Offer immediate and respectful response to Guest's needs; address guest issues.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Excellent communication skills, both written and spoken.
• Strictly adheres to all company policies and procedures.

Job description

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time - $18 - $21/hr

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities & Free Online College opportunity
• Competitive pay
• Benefits available

Operation Lead Responsibilities:

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs; address guest issues
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken
• Strictly adheres to all company policies and procedures

Qualifications and Requirements:

• Minimum 18+ years old
• Previous customer service/leadership experience preferred
• Make Emotional Connections with Guests
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.