Shift Leader

Little Caesars Pizza | JTT Pizza Company, LLC; San Dimas (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance in-store. You will lead a team, assign duties, train members, and ensure adherence to brand standards and safety procedures.

In the absence of the manager, you will drive guest satisfaction, resolve issues, promote in-store promotions, and manage cash handling and labor at the shift level. Strong communication and leadership are key.

Qualifications

• Experience leading a shift team and assigning tasks (opening/closing duties).
• Providing feedback and coaching to team members.
• Ensuring guest service standards are met on every shift.

Responsibilities

• Lead team members on shifts, including assigning tasks and training.
• Utilize the huddle board and follow policies, labor laws, and safety procedures.
• Ensure security and cash handling procedures are followed on shift.
• Open/close duties and handle shift transitions.
• Deliver great guest service and resolve guest concerns.

Skills

Team leadership

Guest service

Training & feedback

Time management

Safety procedures

Cash handling

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required