Shift Leader

Ontario Trillium Foundation; Aiken (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars in Aiken, SC is seeking a Shift Leader to oversee daily operations, guest experience, and sales performance. You will guide team members, assign tasks, and ensure adherence to brand standards and safety policies.

You will lead opening/closing shifts, handle cash, promote in-store promotions, resolve guest issues, and maintain food safety and cost controls. Strong leadership and communication are essential.

Qualifications

• Demonstrated leadership and the ability to coach a team.
• Strong guest service orientation and communication skills.
• Familiar with cash handling and basic store procedures.

Responsibilities

• Lead team members on shifts, assign tasks and provide feedback.
• Promote sales through in-store promotions and suggestive selling.
• Ensure all security and cash handling procedures are followed.
• Open, transition, and close shifts with the team.
• Resolve guest complaints and maintain a positive guest experience.
• Maintain product quality standards and food safety compliance.
• Supervise line operations and manage labor, costs, and waste on shift.

Skills

Team leadership

Customer service

Cash handling

Food safety awareness

Training & coaching

Conflict resolution

Sales skills

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required