Shift Leader

Little Caesars; Moncks Corner (SC); On-site; USD 32,000 - 40,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance in the store. You will lead team members on shifts, assign tasks, train and provide feedback, and ensure adherence to brand standards.

In the absence of the store manager, you will execute opening/closing duties, manage the line, promote sales, uphold food safety, control costs, and handle cash procedures while delivering outstanding guest service.

Qualifications

• Experience leading a fast-food team on shifts.
• Ability to train and supervise front-line staff.
• Strong customer service and communication skills.

Responsibilities

• Lead team on shifts, assign tasks, provide feedback and training.
• Manage opening/closing duties and daily cash handling.
• Promote sales through suggestive selling and promotions.
• Uphold food safety and product quality standards.
• Resolve guest issues and ensure outstanding service.

Skills

Team leadership

Guest service

Cash handling

Food safety

Sales promotion

Training

Open/Close duties

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required