Shift Leader

Little Caesars | MOHAN HARPAL, LLC; Wilkes-Barre Township (Luzerne County); On-site; USD 19,000 - 25,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance. You will lead team members on shifts, assign duties, and ensure adherence to brand standards and safety procedures.

The role involves opening/closing duties, resolving guest issues, and promoting in-store promotions to boost sales. The position requires strong leadership, a focus on customer satisfaction, and the ability to manage cash handling and food safety on the shift.

Qualifications

• Experience leading a shift team and ensuring smooth operations.
• Strong focus on guest service and brand standards.
• Ability to train and coach crew on policies and procedures.

Responsibilities

• Lead team members on shifts, assign tasks, provide feedback and training.
• Promote sales on the shift through suggestive selling and promotions.
• Ensure food safety, labor, waste, and cash controls on the shift.
• Count drawers and follow daily cash handling procedures.
• Resolve guest complaints and maintain great guest service.
• Open/close shifts and transition responsibilities as needed.
• Uphold product quality standards and store policies.

Skills

Team leadership

Guest service

Training and coaching

Food safety

Cash handling

Sales optimization

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required