Shift Leader

Ontario Trillium Foundation; Town of Florida (NY); On-site; USD 18,000 - 25,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, guest experience, and brand execution in-store. You will lead team members, assign tasks, monitor food safety, and promote sales through in-store promotions.

Responsibilities include handling guest complaints, opening/closing duties, cash handling, and ensuring adherence to labor policies and safety procedures on shift. Previous leadership experience is valued.

Qualifications

• Experience leading shifts and directing a team to deliver guest service.
• Knowledge of food safety and store operating policies.
• Ability to manage cash handling and opening/closing procedures.

Responsibilities

• Lead team on shifts and assign tasks (cleaning, line duties, opening/closing).
• Provide feedback and training to team members.
• Promote sales through in-store promotions and suggestive selling.
• Ensure food safety requirements are followed and waste is controlled.
• Handle guest complaints and resolve issues on shift.
• Count drawers and follow cash handling procedures.
• Coordinate opening, transition, and closing of shifts.
• Maintain product quality standards and supervise line operation.

Skills

Team Leadership

Training

Guest Service

Cash Handling

Food Safety

Communication

Problem Solving

Tools

Cash Register

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required