Shift Leader

Ontario Trillium Foundation; Portland (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations and guest experience. You will lead the team, assign tasks, train staff, and ensure brand standards are met.

Responsibilities include handling cash, promoting sales, maintaining food safety, resolving guest issues, and opening/closing duties to ensure smooth transitions across shifts.

Qualifications

• Experience leading a team on a shift.
• Ability to train and supervise crew effectively.
• Commitment to guest satisfaction.
• Familiarity with food safety procedures.

Responsibilities

• Lead team on shifts, assign tasks, provide feedback and training.
• Open/close duties and transition between shifts.
• Provide great guest service and handle guest concerns.
• Promote sales through suggestive selling and promotions.
• Ensure food safety and quality standards are followed.
• Count drawers and follow cash handling procedures.
• Manage line organization and delegation of duties.

Skills

Team leadership

Guest service

Food safety

Cash handling

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required