Shift Leader

Little Caesars; Lebanon (TN); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Little Caesars seeks a Shift Leader to manage daily shift operations, guest experience, and sales performance. You will lead a team, assign tasks, and ensure compliance with food safety and store policies.

You’ll open/close shifts, handle guest issues, promote in-store promotions, and maintain high product quality while controlling costs. Strong teamwork and a hands-on approach are essential.

Qualifications

• Experience leading a restaurant team on shifts.
• Knowledge of safety procedures and food safety requirements.
• Ability to resolve guest complaints and provide great service.
• Willingness to perform opening/closing duties and handle cash.

Responsabilités

• Lead team members on shifts, assign tasks, and provide feedback/training.
• Ensure security procedures and cash handling are followed.
• Promote sales through in-store promotions and suggestive selling.
• Coordinate opening/closing transitions and maintain line organization.
• Count drawers and uphold food quality and safety standards.

Connaissances

Team leadership

Training

Customer service

Cash handling

Food safety

Description du poste

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required