Shift Leader

Burger King; Red Lion (York County); On-site; USD 17,000 - 22,000; Full time

Job summary

Burger King in Red Lion, PA is hiring a Shift Leader to oversee daily operations, drive guest satisfaction, and support the management team. You will coach Team Members, ensure fast, accurate service, manage inventories, and uphold brand standards during assigned shifts.

This role requires evening and weekend availability and a focus on teamwork, safety, and profitability in a fast-paced restaurant environment. Join a dynamic team committed to quality and guest experience.

Qualifications

• Must be at least 18 years old
• High school diploma or GED required; college preferred
• 1–2 years of quick-service restaurant experience
• Understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed

Responsibilities

• Motivate and direct Team Members to exceed guest expectations with fast, friendly service
• Manage daily operations during shifts and ensure adherence to brand standards
• Handle cash control procedures and inventory responsibilities
• Coach and develop Team Members to improve performance
• Assist in driving profitability and delivering quality guest experiences

Skills

Guest service

Team leadership

Cash handling

Inventory management

Coaching

Education

High school diploma or GED

Job description

Now Hiring: Shift LeaderLocation: Red Lion, PAPosition OverviewThe Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESPROFITABILITYFollows all cash control and security procedures (e.g., safe counting, cash drawers).Maintains inventory by performing daily and weekly inventory inspections.Receives inventory truck orders.GUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.PEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.OPERATIONSSets an example for Team Members by working hard to implement the shift plan and drive operational results.Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.Motivates Team Members during shifts at each of the workstations.Reviews restaurant results to identify successes and areas for improvement.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of a Team Member when necessary.QUALIFICATIONS AND SKILLSMust be at least eighteen (18) years of age.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous quick-service restaurant experience.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!