Shift Leader

Burger King; Allentown (Lehigh County); On-site; USD 18,000 - 22,000; Full time

Job summary

Burger King in Allentown, PA is hiring a Shift Leader to drive sales, guest satisfaction, and smooth restaurant operations during assigned shifts.

You will support the RGM and AM, coach Team Members, manage inventory, and ensure fast, accurate service in a clean environment.

The role requires 18+, a HS diploma or GED, 1-2 years quick-service experience, and the ability to work evenings, weekends, and holidays.

Qualifications

• Must be at least eighteen years of age.
• High school diploma or GED required; two years of college preferred.
• One to two years of quick-service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Drives sales and profitability by following the shift plan and leading Team Members.
• Motivates and coaches Team Members to deliver fast, friendly service.
• Maintains inventory and helps with order receiving and inventory checks.
• Directs timely product preparation and service in line with speed-of-service goals.
• Ensures compliance with operational and brand standards.

Skills

Guest service principles

Cash handling

Team leadership

Shift planning

Operational execution

Education

High school diploma or GED

Two years of college preferred

Job description

Now Hiring: Shift LeaderLocation: Allentown, PAPosition OverviewThe Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESPROFITABILITYFollows all cash control and security procedures (e.g., safe counting, cash drawers).Maintains inventory by performing daily and weekly inventory inspections.Receives inventory truck orders.GUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.PEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.OPERATIONSSets an example for Team Members by working hard to implement the shift plan and drive operational results.Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.Motivates Team Members during shifts at each of the workstations.Reviews restaurant results to identify successes and areas for improvement.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of a Team Member when necessary.QUALIFICATIONS AND SKILLSMust be at least eighteen (18) years of age.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous quick-service restaurant experience.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!