Shift Leader

Burger King; Cumberland (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Burger King in Cumberland, MD is hiring a Shift Leader to drive sales and guest satisfaction on assigned shifts. You will support the RGM/AM, coach team members, and ensure operations run smoothly from order to delivery under brand standards.

The role requires 1–2 years of QSR experience, high school diploma or GED, and ability to work evenings, weekends, and holidays. This is a full-time, on-site position with opportunities for growth.

Qualifications

• High school diploma or GED required; two years of college preferred.
• Experience in quick-service restaurant environments a plus.
• Strong guest service and communication skills.

Responsibilities

• Follows cash control and security procedures (e.g., safe counting, cash drawers).
• Manages inventory with daily and weekly counts and receives truck orders.
• Directs Team Members to deliver fast, friendly service in clean surroundings.
• Implements shift plan and drives operational results to meet goals.
• Performs Team Member duties when necessary.

Skills

Guest service

Team leadership

Cash handling

Shift flexibility

Communication

Education

High school diploma or GED

Two years college preferred

Job description

Now Hiring: Shift LeaderLocation: Cumberland, MDPosition OverviewThe Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESPROFITABILITYFollows all cash control and security procedures (e.g., safe counting, cash drawers).Maintains inventory by performing daily and weekly inventory inspections.Receives inventory truck orders.GUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.PEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.OPERATIONSSets an example for Team Members by working hard to implement the shift plan and drive operational results.Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.Motivates Team Members during shifts at each of the workstations.Reviews restaurant results to identify successes and areas for improvement.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of a Team Member when necessary.QUALIFICATIONS AND SKILLSMust be at least eighteen (18) years of age.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous quick-service restaurant experience.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!