Shift Leader

McAlister's Deli; Peoria (IL); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister’s Deli in Peoria, IL is seeking an Hourly Manager to support daily restaurant operations. The role directs shifts in the absence of upper management while upholding food quality, safety, cleanliness, and guest satisfaction.

You will help train staff, supervise FOH/BOH, manage labor, and handle guest concerns with professionalism. The position offers hourly pay with benefits including employee discount, flexible schedule, and paid time off.

Qualifications

• Experience supervising shifts and leading teams.
• Strong customer service and communication skills.
• Ability to follow cash handling procedures and safety standards.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive guest experience and atmosphere.
• Manage FOH and BOH shifts to control labor costs as directed.
• Monitor speed of service to maintain guest satisfaction.
• Address guest comments and complaints and escalate when needed.
• Train team members and new hires on procedures.
• Enforce uniform policy and standards.
• Open and close the restaurant in the absence of upper management.
• Adhere to cash handling procedures and perform other duties as assigned.

Skills

Supervision

Customer service

Cash handling

Team training

Labor management

Education

High School diploma or equivalent

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyPay: $16.00 - $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offEducation: High School Diploma or equivalentThis is for a position at a franchised McAlister’s Deli location