Team Leader

McAlister's Deli; Poplar Bluff (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

McAlister's Deli in Missouri is seeking a Team Leader to support daily restaurant operations and step in for the General Manager or Assistant Manager when needed. You will supervise shifts, ensure food quality, cleanliness, safety, and provide a positive guest experience.

You will also train staff, manage labor costs, handle guest feedback, and assist with opening/closing duties in the absence of upper management. This is an hourly position at franchised locations.

Qualifications

• Supervise assigned shifts and maintain standards.
• Ensure food quality, service, cleanliness and safety.
• Handle guest comments and complaints.
• Train team members and new hires.
• Assist in opening/closing in absence of upper management.
• Balance FOH and BOH duties to control labor costs.

Responsibilities

• Provide supervision during assigned shifts.
• Maintain positive guest experience and atmosphere.
• Balance FOH and BOH shifts to help manage daily labor costs.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to ensure company standards, product quality, and cleanliness.
• Assist in training of team members including new hires.
• Encourage adherence to uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Guest experience

Labor management

Food quality

Safety & sanitation

Training

Cash handling

Education

High School Diploma or equivalent

Tools

Cash handling

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent

This is for a position at a franchised McAlister’s Deli location