Shift Leader

McAlister's Deli; Fairview Heights (IL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister’s Deli in Fairview Heights, IL is seeking a Shift Leader to support daily operations and guest experience. The hourly manager oversees both front-of-house and back-of-house tasks and assists the General Manager as needed.

The role emphasizes supervising shifts, maintaining food quality and sanitation standards, training team members, controlling labor costs, handling cash procedures, and resolving guest comments with professionalism.

Qualifications

• Supervise assigned shifts and ensure standards.
• Assist in managing labor costs and scheduling.
• Address guest comments and complaints professionally.
• Ensure proper cash handling and closing procedures are followed.

Responsibilities

• Provide supervision during shifts and maintain service quality.
• Oversee FOH/BOH duties to support daily labor controls.
• Monitor guest experience and ensure cleanliness and safety.
• Aid in training new hires and existing staff on procedures.
• Enforce uniform policy and operational standards.

Skills

Supervision

Guest service

Cash handling

Team training

Labor management

Education

High School Diploma or equivalent

Job description

# Shift LeaderFairview Heights (1345)## Job Description**Position Overview:** The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.**Key Areas of Responsibility:*** The ability to provide supervision during assigned shifts.* Provides team members, and guests with a positive experience and atmosphere.* Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.* Monitors speed of service to ensure a positive guest experience.* Assists with guest comments and complaints.* Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.* Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.* Helps encourage adherence to uniform policy and standards.* Ensures proper cash handling procedures are followed.* Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.**Job Type**: Hourly**Pay:** $16.00 - $18.00 per hour**Benefits:*** Employee discount* Flexible schedule* Paid time off**Education**: High School Diploma or equivalent*This is for a position at a franchised McAlister’s Deli location*