Shift Leader

McAlister Inc; Effingham (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister’s Deli is seeking a Shift Leader to support daily restaurant operations. You will supervise assigned shifts, manage FOH and BOH tasks, and help optimize labor and costs while ensuring high food quality, service, and sanitation.

The role involves addressing guest comments, training new and current staff, and upholding uniform standards. This hourly position offers benefits and a flexible schedule at a franchised McAlister’s Deli location.

Qualifications

• High school diploma or equivalent required.
• Experience in a fast-paced restaurant preferred.
• Ability to supervise during assigned shifts.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure positive guest experience and atmosphere for team members and guests.
• Assist with daily labor controls and cost management.
• Monitor speed of service to maintain guest satisfaction.
• Assist handling guest comments and complaints and escalate when needed.
• Train new hires and existing staff on procedures and processes.
• Ensure compliance with uniform policy and standards.
• Follow proper cash handling procedures.

Skills

Supervision

Guest service

Cash handling

Team training

Education

High School Diploma or equivalent

Tools

POS system

Job description

Position Overview: The Shift Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyPay: $16.00 - $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offEducation: High School Diploma or equivalentThis is for a position at a franchised McAlister’s Deli location