Team Leader

McAlister's Deli; Petal (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

McAlister's Deli is seeking a Team Leader for an on-site role in Petal, Mississippi. The position supports daily restaurant operations and directs shift activity in the absence of the General Manager or Assistant Manager, ensuring top-notch food quality, service, cleanliness, safety, and sanitation.

The Team Leader handles team member issues, guest feedback, and supplier interactions as needed, while helping to manage labor costs and ensuring standard operating procedures are followed.

Qualifications

• Supervise shifts and manage daily labor controls.
• Address guest comments and complaints.
• Ensure adherence to company policies and procedures.

Responsibilities

• Provide supervision during assigned shifts.
• Offer a positive experience for team members and guests.
• Oversee FOH and BOH shift responsibilities to control labor costs.
• Monitor service speed to ensure guest satisfaction.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain standards of quality and cleanliness.
• Assist in training new hires and current staff on procedures.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• All other duties as assigned by management.

Skills

Leadership

Customer service

Cash handling

Team supervision

Education

High School Diploma or equivalent

Job description

Position Overview: The Team Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility:

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Job Type: Hourly

Education: High School Diploma or equivalent

This is for a position at a franchised McAlister’s Deli location