Shift Leader

McAlister Inc; Davenport (IA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister’s Deli in Davenport, IA is seeking an Hourly Manager to assist in daily restaurant operations. The role includes supervising shifts, ensuring food quality, service, and cleanliness, and handling guest interactions.

The position emphasizes training team members, managing labor costs, cash handling, and opening/closing duties in the absence of higher management.

Qualifications

• Supervise during assigned shifts and maintain standards.
• Assist in managing FOH/BOH shifts to control labor and costs.
• Support guest feedback, comments and complaints.
• Contribute to training of team members and new hires.
• Ensure cash handling procedures are followed and accurate.
• Assist in opening/closing the restaurant in absence of senior management.

Responsibilities

• Provide supervision during assigned shifts to ensure smooth operations.
• Create a positive experience for guests and team members.
• Oversee FOH and BOH shifts to manage labor and costs.
• Monitor service speed to maintain guest satisfaction.
• Address guest comments and complaints and escalate when needed.
• Supervise daily shifts to uphold standards and cleanliness.
• Help train staff on procedures and policies.
• Enforce uniform policy and appearance standards.
• Handle cash procedures accurately and securely.
• Open and close restaurant when upper management is unavailable.

Skills

Supervision

Guest experience

Labor management

Training

Cash handling

Opening/Closing

Guest feedback handling

Education

High School Diploma or equivalent

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyPay: $16.00 - $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offEducation: High School Diploma or equivalentThis is for a position at a franchised McAlister’s Deli location