Shift Leader - Restaurant Operations & Team Leadership

McAlister Inc; Shiloh (IL); On-site; USD 45,847,000 - 51,577,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister’s Deli is seeking an Hourly Team Leader to assist in daily restaurant operations and supervise shifts. This role supports guest experience, oversees both front-of-house and back-of-house tasks, and helps manage labor costs under management direction.

Responsibilities include addressing guest inquiries, maintaining safety and cleanliness, and assisting in training staff. The position is hourly with benefits like employee discounts, flexible scheduling, and paid time off.

Qualifications

• Supervises shifts to ensure service standards.
• Addresses guest comments and issues professionally.
• Ensures cleanliness, safety, and food quality.
• Supports training for new hires and staff.

Responsibilities

• Oversees daily operations and labor costs.
• Opens and closes the restaurant in the absence of upper management.

Skills

Supervision

Guest service

Cash handling

Training

Team leadership

Education

High School Diploma or equivalent

Job description

McAlister’s Deli is seeking an Hourly Team Leader to assist in daily restaurant operations and supervise shifts. This role supports guest experience, oversees both front-of-house and back-of-house tasks, and helps manage labor costs under management direction.

Responsibilities include addressing guest inquiries, maintaining safety and cleanliness, and assisting in training staff. The position is hourly with benefits like employee discounts, flexible scheduling, and paid time off.