Shift Leader

McAlister's Deli; Mount Vernon (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister's Deli in Mt. Vernon is seeking a Shift Leader to help run daily operations and serve guests with a positive experience. This hourly role supports supervision, training, and guest satisfaction while ensuring food quality and safety standards are met.

The Shift Leader will assist in directing operations in the absence of the General Manager and/or Assistant Manager, manage shift responsibilities, and open/close the restaurant as needed to maintain high standards.

Qualifications

• Supervision during assigned shifts.
• Maintains standards of food quality, service, cleanliness, safety and sanitation.
• Assists in ongoing training of team members.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.
• Assists with guest comments and complaints.

Responsibilities

• Provide supervision during shifts and ensure guest satisfaction.
• Assist in directing operations when GM/ASM unavailable.
• Monitor labor and costs as assigned by management.
• Support food quality, safety and cleanliness standards.
• Handle guest comments and resolve issues promptly.

Skills

Supervision

Guest service

Cash handling

Team training

Education

High School Diploma or equivalent

Job description

Shift Leader | McAlister's Deli Franchise# Shift LeaderMt. Vernon (1640)## Job Description**Position Overview:** The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.**Key Areas of Responsibility:*** The ability to provide supervision during assigned shifts.* Provides team members, and guests with a positive experience and atmosphere.* Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.* Monitors speed of service to ensure a positive guest experience.* Assists with guest comments and complaints.* Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.* Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.* Helps encourage adherence to uniform policy and standards.* Ensures proper cash handling procedures are followed.* Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.**Job Type**: Hourly**Pay:** $16.00 - $18.00 per hour**Benefits:*** Employee discount* Flexible schedule* Paid time off**Education**: High School Diploma or equivalent*This is for a position at a franchised McAlister’s Deli location*