Shift Leader

Smoothie King; Oklahoma; On-site; USD 17,000 - 22,000; Full time

Job summary

Smoothie King is seeking a Shift Lead to act as the Team Leader, helping Guests with smoothie selection and retail products while guiding Team Members in the absence of General Managers. The role focuses on maintaining healthful, active lifestyles through excellent customer service and store operations.

The Shift Lead will uphold cash handling and inventory reporting duties, ensuring honesty and trust within the team and with franchise owners.

Responsibilities

• Thinks on their feet and handles pressure to support guests and store operations.
• Manages team member tasks, holds staff accountable, and supports POS operations.
• Maintains speed of service and adheres to standards to meet goals.
• Handles cash and inventory reporting with honesty, safeguarding sensitive information.

Job description

Job Description

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Responsibilities:

Composure

• "Thinks on their feet" at all times regardless of internal or external pressures
• Informs franchise owner/manager to all problems or unusual matters of significance
• Assists team members at the POS with upselling, voiding, or refunding a transaction

Delegation

• Ensures positioning is in use and all team members understand assigned positions to maintain efficient store flow/operations
• Assists in team member management during scheduled shifts, including but not limited to: holding team members accountable to being in proper uniform, reduced phone use, and completing Daily Checklist tasks

Drive For Results

• Sets the Speed of Service pace for the shift
• Supports and adheres to operational standards at all times
• Encourages team members on shift to meet/exceed goals and complete daily checklist tasks

Ethics and Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their team and franchise owner/manager