Shift Lead - Guest Experience & Team Leadership

Smoothie King; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation is looking for a Shift Lead to support team members and assist guests in selecting smoothies and retail products that promote a healthy lifestyle. This role involves providing guidance to team members when General Managers are unavailable.

The ideal candidate will demonstrate leadership, uphold company values, and ensure a high level of guest service. Responsibilities include maintaining product standards and motivating the team to achieve operational goals.

Qualifications

• Ability to think on their feet under pressure.
• Experience in guest service and team leadership.
• Strong ethical standards and integrity.

Responsibilities

• Lead team members and assist guests in selecting products.
• Ensure efficient store operations and team task completion.
• Promote a guest-first attitude among the team.

Job description

Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties & Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager to all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts

Drive for Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics & Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Smoothie King
• “Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Smoothie King
• Talks through checklist tasks with Team Members that need to be completed during the shift