Shift Leader

Smoothie King | BOCA 380; McKinney (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Smoothie King in McKinney, TX is seeking a Shift Lead to act as a Team Leader and guide both Guests and Team Members in daily store operations. You will help guests select smoothies and retail items while upholding brand standards, and provide direction when the General Manager is away.

Responsibilities include overseeing the flow of service, managing cash handling, and ensuring checklists are completed with accuracy.

Qualifications

• Guest service and guest-first mindset.
• Ability to lead a team and delegate tasks on shift.
• Cash handling and basic inventory awareness.

Responsibilities

• Lead shift team and ensure smooth store operations.
• Assist Guests with orders and upsell products.
• Maintain cash handling accuracy and inventory reporting.
• Coordinate with the General Manager on shift matters.

Skills

Guest Service

Team Leadership

Cash Handling

Upselling

Time Management

Communication

POS System

Tools

POS System

Job description

Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties & Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager to all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts

Drive for Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics & Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Smoothie King
• “Does things the right way" Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Smoothie King
• Talks through checklist tasks with Team Members that need to be completed during the shift