Shift Leader

Smoothie King | Clearwater; Clearwater (FL); On-site; USD 27,000 - 38,000; Full time

Job summary

Smoothie King | Clearwater is seeking a Shift Lead to act as the Team Leader, guiding staff, assisting Guests with smoothies and retail products, and stepping in when the General Manager is not in the store.

The role emphasizes customer service, upselling at the POS, cash handling, inventory reporting, and strict adherence to brand standards while promoting a positive, efficient work environment.

Qualifications

• Thinks on their feet under pressure
• Informs General Manager of problems or significant matters
• Assists Team Members at the point of sale with upselling
• Ensures deployment maps are used and stations understood for efficiency
• Assists in Team Member management during shifts
• Supports and adheres to company standards for operations, marketing and brand identity
• Encourages on-shift team to exceed goals and complete checklists

Responsibilities

• Is able to think quickly on their feet regardless of internal or external pressures
• Keeps General Manager informed about problems or unusual matters of significance
• Assist Team Members at the POS with upselling to Guests
• Ensure deployment maps are used and Team Members understand assigned stations
• Assist in Team Member management during scheduled shifts
• Support adherence to company standards for operations and brand identity
• Encourage on-shift Team Members to exceed goals and complete checklist tasks
• Provide a guest-focused service experience and greet guests
• Blends smoothies according to recipe tickets for consistent taste
• Balance cash handling and inventory reporting responsibilities with honesty
• Promote Smoothie King culture, values, vision and mission
• Demonstrate ethical tasks and do things the right way in store operations
• Time management: arrive on time and manage shift tasks efficiently
• Maintain a positive work-life balance while ensuring schedule adherence
• Communicate effectively with the team to complete shift tasks

Job description

Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties & Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures

• Informs General Manager to all problems or unusual matters of significance

• Assists Team Members at the point of sale (POS) with upselling

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations

• Assists in Team Member management during scheduled shifts

Drive for Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity

• Encourages Team Members on shift to exceed goals and complete all checklist tasks

Ethics & Values

• Fulfills cash handling and inventory reporting responsibilities with honesty

• Is trusted and relied upon with sensitive information from both their Team and General Manager

• Lives and promotes the culture, values, vision and mission of Smoothie King

• “Does things the right way" Exemplifies operational standards to Team Members when completing tasks around the store

Guest Focus

• Is responsible for product and Guest Service experience

• Ensures Guests purpose is met when smoothies are ordered

• Greets and engages with the Guest to provide a friendly experience

• Ensures self and team on shift demonstrate “Guest comes first" attitude

• Blends smoothie according to the recipe ticket for a consistent taste

Self-Development

• Is willing and looking to take on new tasks outside of their role

• Asks for feedback from General Manager

Time Management

• Shows up on time for work

• Balances personal life without interference to their work schedule at Smoothie King

• Talks through checklist tasks with Team Members that need to be completed during the shift