Shift Leader

Baskin Robbins; Texas; On-site; USD 30,000 - 40,000; Full time

Job summary

Baskin Robbins is looking for a Shift Leader in Frisco, Texas. This role involves supervising shop operations, assisting the management team, and coaching team members. Responsibilities include managing inventory, ensuring food safety standards, and providing great guest service. Preferred candidates should have leadership experience in retail or hospitality and be fluent in English. Physical demands include standing for long periods and lifting up to 50 lbs. This is a vital role in maintaining the quality of our brand.

Qualifications

• Fluent in spoken and written English.
• Basic computer skills.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Supervise shop operations on a shift-by-shift basis.
• Support the management team providing team member coaching.
• Ensure Brand standards are met during the shift.
• Communicate shift priorities and goals to team members.
• Manage inventory throughout the shift.
• Provide great guest service.

Skills

Leadership in retail or restaurant

Team collaboration

Communication skills

Problem solving

Training assistance

Job description

As a Shift Leader, you will supervise shop operations on a shift‑by‑shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Ensures restaurant team members are following cash franchisee management policies

Education / Experience

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

• Works well with others in a fast‑paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands / Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 50 lbs (if applicable)
• Working in a small space