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Job Purpose: Shift Leads serve as the Team Leader, helping Guests meet their fitness and nutrition goals and providing guidance to Team Members when General Managers are not in the store.
Delegation: Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations. Assists in Team Member management during scheduled shifts.
Drive For Results: Supports and adheres to company standards for operations, marketing/communications and brand identity. Encourages Team Members on shift to exceed goals and complete all checklist tasks.
Ethics and Values: Lives and promotes the culture, values, vision and mission of Smoothie King. Exemplifies operational standards to Team Members when completing tasks around the store.
Guest Focus: Is responsible for product and Guest Service experience. Ensures Guests purpose is met when smoothies are ordered. Greets and engages with the Guest to provide a friendly experience. Ensures self and team on shift demonstrate “Guest comes first” attitude.
Self-Development: Is willing and looking to take on new tasks outside of their role.
Time Management: Shows up on time for work. Talks through checklist tasks with Team Members that need to be completed during the shift.