Shift Manager

Ontario Trillium Foundation; Katy (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career progression

Many more

Job summary

Ontario Trillium Foundation is seeking a Shift Leader to oversee shift operations, guest experience, and sales performance in-store. In the absence of management, you will lead the team to deliver great guest service while executing brand standards and policies.

The role requires coordinating opening/closing duties, enforcing food safety, managing costs, and driving promotions. You will train staff, resolve guest issues, and uphold safety and cash handling procedures.

Qualifications

• Experience leading shifts and supervising team.
• Knowledge of safety procedures and labor laws.
• Ability to handle guest complaints effectively.

Responsibilities

• Lead team on shifts and assign tasks.
• Position the team using the huddle board.
• Ensure security and safety procedures are followed.
• Open/close duties transition.
• Provide great guest service and handle complaints.
• Promote sales through in-store promotions.
• Control food costs, labor, waste, and cash on shift.
• Count drawers and handle daily cash.
• Complete required e-learning.
• Maintain product quality standards.
• Work on the line as needed.

Skills

Team leadership

Guest service

Cash handling

Food safety

Conflict resolution

Sales promotion

Job description

As a Shift Leader, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands so please discuss the job responsibilities with the Owner and/or his/her designee. He/She/They will review the essential job functions, which are normally defined as the fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Why work for us?

• Competitive compensation
• Amazing team
• Career Progression
• And many more.....