Shift Leader

Velvet Taco; Nashville (TN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Excellent Pay

PTO from first paycheck

Health benefits

Commuter benefits

Uniform and swag

Free tacos

Culture

Tattoo reimbursement

Job summary

Velvet Taco in Nashville is hiring for an hourly team member role. You will greet guests, take orders, and ensure a smooth, welcoming dining experience while upholding Velvet Taco’s standards.

The position involves daily cashier tasks, food safety practices, and teamwork in a high-energy environment. Qualified candidates bring a background in fast-paced hospitality, strong guest service, and the ability to multitask.

Qualifications

• Experience in fast-paced hospitality or food service.
• Strong communication and guest interaction skills.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Supervise hourly team members and interact with guests in a friendly, professional manner.
• Perform opening, mid, and closing duties following standard procedures.
• Resolve guest concerns and guide toward a positive resolution.

Skills

Customer service

Team leadership

Cash handling

Food safety

Tools

POS system

Job description

WE ARE HIRING!!

Are you relentless in the pursuit of excellence? Maybe even a little rebellious, especially when it comes to food? Do you believe teamwork is the secret ingredient to achieving greatness? Do you want to be part of a tribe of people who stand together, operate with purpose, and win? Then Velvet Taco is the place for you!

Benefits

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health benefits offered for full‑time and part‑time team members
• Commuter benefits
• Laid‑back uniform and cool swag
• Free tacos!
• Kick‑ass culture that celebrates you being you!
• We may pay for a Velvet Taco tattoo if you’re inclined

Responsibilities

• Manage the hourly team members and interact with guests in a friendly, professional, and responsive manner.
• Execute opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Skillfully handle guest concerns and guide them toward a positive resolution.
• Handle cash, set up POS drawers, perform comps and voids, and manage deposits during the shift.
• Present yourself as a leader among team members and motivate others to follow procedures, work with a sense of urgency, and ensure a positive guest experience.
• De‑escalate issues between team members, making everyone feel heard.
• Support management with the inventory process.
• Keep food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manage the daily prep list and sign off on all prepped items to ensure adherence to specifications and flavor profiles.
• Maintain a safe environment for team members and guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing obstacles that may prevent a safe work or dining space.
• Communicate and deliver a friendly, welcoming, exceptional guest experience.
• Embrace feedback, be eager to learn, and take accountability for your actions.
• Proficient in a fast‑paced environment and manage time effectively.
• Be comfortable in all areas of the restaurant as it relates to culinary, hospitality, and guest interaction.