Shift Leader

Velvet Taco; Chicago (IL); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Excellent Pay

PTO from first paycheck

Health benefits

Commuter benefits

Casual uniform

Swag

Free tacos

Bold culture

Job summary

Velvet Taco in Chicago is hiring a team member focused on delivering an outstanding guest experience across all shifts. You will help manage hourly staff and maintain a welcoming, efficient dining room.

You will execute opening, mid, and closing duties, handle cash and POS, and address guest concerns with calm, professional problem-solving. Maintain food safety standards and support inventory and prep as needed.

Qualifications

• Customer-focused with strong communication skills.
• Ability to handle cash and operate POS.
• Experience in fast-paced hospitality environments.
• Willingness to learn Velvet Taco procedures and recipes.

Responsibilities

• Greet and assist Guests professionally.
• Perform opening, mid, and closing duties.
• Resolve guest concerns positively and promptly.
• Handle cash, POS setup, comps and deposits.
• Lead team, motivate adherence to procedures and guest experience.
• De-escalate conflicts and maintain a calm dining room.
• Assist with inventory and prep duties as needed.
• Maintain food safety and restaurant cleanliness.

Skills

Guest service

Cash handling

Team leadership

Communication

Food safety

Tools

POS system

Job description

We are hiring! Are you Relentless in the pursuit of excellence? Maybe even a little Rebellious (especially when it comes to food)? Do you believe teamwork is the secret ingredient to achieving greatness? Do you want to be part of a TRIBE of people who stand together, operate with purpose, and WIN… then Velvet Taco is the place for you!

The Perks

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health Benefits offered for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid Back Uniform & Cool Swag
• FREE Tacos!
• Kick Ass Culture that celebrates you being YOU!
• Oh, and if you’re inclined to get a Velvet Taco tattoo, our CEO will pay for it

The Job

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience

• Skilled at de-escalating issues between Team Members, making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.

• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles.
• It is a role model when it comes to maintaining an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space.

• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for their actions.
• Proficient in a fast-paced environment and manages time effectively.
• Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction