Shift Leader

Velvet Taco; San Antonio (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off accrued, starting with你的

Health Benefits offered for Full-Time

Commuter Benefits

Laid Back Uniform & Cool Swag

FREE Tacos!

Kick Ass Culture that celebrates you

Tattoo reimbursement by CEO

Job summary

Velvet Taco in San Antonio seeks a guest-focused leader to manage hourly team members and interact with guests professionally. You will perform opening, mid, and closing duties, handle cash and POS tasks, and resolve guest concerns while maintaining safety and cleanliness standards.

Embrace a fast-paced kitchen environment, motivate teammates to follow procedures, and ensure a positive guest experience through timely service and strict adherence to recipes.

Qualifications

• Experience in fast-paced hospitality environments.
• Ability to de-escalate guest and staff issues.
• Strong focus on safety, cleanliness, and recipe adherence.

Responsibilities

• Interact with guests in a friendly, professional manner.
• Execute opening, mid, and closing duties per procedures.
• Handle guest concerns and guide toward resolution.
• Perform cash handling, POS setup, comps, voids, and deposits.
• Lead team members, maintain urgency and guest satisfaction.
• Support inventory processes and shelf-life checks.
• Maintain food safety and cleanliness during shifts.
• Manage daily prep lists and quality of prepped items.

Skills

Customer service

Leadership

Cash handling

Food safety

Time management

POS operations

Teamwork

Communication

Job description

We are hiring!

Are you relentless in the pursuit of excellence? Maybe a little rebellious, especially when it comes to food? Do you believe teamwork is the secret ingredient to achieving greatness? Do you want to be part of a tribe of people who stand together, operate with purpose, and win? Then Velvet Taco is the place for you!

The Perks

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health Benefits offered for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid Back Uniform & Cool Swag
• FREE Tacos!
• Kick Ass Culture that celebrates you being YOU!
• Oh, if you’re inclined to get a Velvet Taco tattoo, our CEO will pay for it

The Job

• Manage Hourly Team Members and interact with guests in a friendly, professional, and responsive way.
• Execute opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Handle guest concerns and guide them toward positive resolution.
• Adept at cash handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Present yourself as a leader among the Team Members and motivate others to follow procedures, work with a sense of urgency, and ensure a positive guest experience.
• De-escalate issues between team members, making everyone feel heard.
• Support management with the inventory process.
• Always keep food safety a high priority during the shift by performing line checks and checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manage the daily prep list and sign off on all prepped items to ensure adherence to specifications and flavor profiles.
• Be a role model when it comes to maintaining a safe environment for team members and guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a safe work or dining space.
• Communicate and deliver a friendly, welcoming, exceptional guest experience.
• Embrace feedback, be eager to learn, and take accountability for actions.
• Proficient in a fast-paced environment and manage time effectively.
• Comfortable in all areas of the restaurant as it relates to culinary, hospitality, and guest interaction.