Shift Leader

Velvet Taco; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent Pay

PTO

Health Benefits

Commuter Benefits

Casual Uniform

Free Tacos

Strong Culture

Tattoo Reimbursement

Job summary

Velvet Taco in Austin, TX is hiring an hourly team leader who guides the crew and greets guests with a friendly, professional vibe. You’ll run opening, mid, and closing duties and ensure adherence to Velvet Taco's recipes and procedures.

You’ll handle guest concerns, cash handling, POS setup, and deposits, while promoting food safety and a positive guest experience. If you thrive in a fast-paced, team-driven environment, join a culture that celebrates individuality.

Qualifications

• Experience in a fast-paced dining or hospitality setting.
• Ability to manage opening/closing duties and guest interactions.
• Strong problem-solving and conflict de-escalation skills.

Responsibilities

• Lead hourly team members and interact with guests professionally.
• Execute opening, mid, and closing duties per procedures.
• Handle guest concerns and resolve issues positively.
• Perform cash handling, POS setup, and deposits.
• Model leadership and motivate adherence to procedures.
• Support inventory and ensure food safety standards.

Skills

Guest service

Team leadership

Cash handling

Food safety

Communication

Time management

Tools

POS system

Job description

WE ARE HIRING!
Are you Relentless in the pursuit of excellence? Maybe even a little Rebellious (especially when it comes to food)? Do you believe

WE ARE HIRING!
Are you Relentless in the pursuit of excellence? Maybe even a little Rebellious (especially when it comes to food)? Do you believe
teamwork is the secret ingredient to achieving greatness? Do you want to be part of a TRIBE of people who stand together, operate
with purpose, and WIN… then Velvet Taco is the place for you!

The Perks

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health Benefits offered for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid Back Uniform & Cool Swag
• FREE Tacos!
• Kick Ass Culture that celebrates you being YOU!
• Oh, and if you’re inclined to get a Velvet Taco tattoo, our CEO will pay for it

The Job

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience
• Skilled at de-escalating issues between Team Members, making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles.
• It is a role model when it comes to maintaining an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space.
• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for their actions.
• Proficient in a fast-paced environment and manages time effectively.
• Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction