Shift Leader

Velvet Taco; Irving (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off accrued, starting with你的

Health Benefits offered for Full-Time

Commuter Benefits

Laid Back Uniform & Cool Swag

FREE Tacos!

Kick Ass Culture that celebrates you

Tattoo paid by CEO

Job summary

Velvet Taco in Irving, TX is seeking a hands-on Shift Supervisor to lead an hourly team and deliver outstanding guest experiences in a fast-paced setting.

You will open, run, and close shifts, manage cash, POS, inventory, and guest concerns while ensuring food safety and cleanliness throughout the shift.

Qualifications

• Experience in hospitality or food service preferred.
• Ability to lead and de-escalate guest concerns.
• Cash handling and POS familiarity is a plus.

Responsibilities

• Manages hourly team members and greets guests professionally.
• Executes opening, mid, and closing duties per procedures and recipes.
• Handles guest concerns and resolves issues positively.
• Manages cash handling, POS setup, comps/voids, and deposits during shifts.
• Demonstrates leadership to motivate adherence to procedures and urgency.
• De-escalates conflicts between team members and maintains a positive environment.
• Supports management with inventory and prep lists; ensures food safety and cleanliness.
• Maintains prep lists and signs off on prepped items per specs and flavor profiles.
• Enforces safety practices like glove use and clean floors, removing obstacles.
• Delivers friendly guest experiences and embraces feedback.

Job description

WR ARE HIRING! Are you Relentless in the pursuit of excellence? Maybe even a little Rebellious (especially when it comes to food)? Do you believe teamwork is the secret ingredient to achieving greatness? Do you want to be part of a TRIBE of people who stand together, operate with purpose, and WIN… then Velvet Taco is the place for you!

The Perks

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health Benefits offered for Full-Time and Part-Time Team Members
• Commuter Benefits
• Laid Back Uniform & Cool Swag
• FREE Tacos!
• Kick Ass Culture that celebrates you being YOU!
• Oh, and if you’re inclined to get a Velvet Taco tattoo, our CEO will pay for it

The Job

• Manages the Hourly Team Members and interacts with Guests in a friendly, professional, and responsive way.
• Executes opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Skilled at handling Guest concerns and guiding them toward a positive resolution.
• Adept at cash-handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Presents self as a leader among the Team Members and one that motivates others to follow procedures, work with a sense of urgency, and ensure a positive Guest experience
• Skilled at de-escalating issues between Team Members, making everyone feel heard.
• Supports Management with the inventory process.
• Always keeps food safety a high priority during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manages the daily prep list and signs off on all prepped items to ensure adherence to our specifications and flavor profiles.
• It is a role model when it comes to maintaining an environment that is safe for our Team Members & Guests by enforcing the use of cut gloves, keeping floors clean and dry, and removing any obstacles that may prevent a work or dining space.
• Communicates and delivers a friendly, welcoming, exceptional guest experience.
• Embraces feedback, is eager to learn, and takes accountability for their actions.
• Proficient in a fast-paced environment and manages time effectively.
• Is comfortable in all areas of the restaurant as it relates to culinary, hospitality, and Guest interaction