Shift Leader

Hunter Super Techs - TurnPoint; Jacksonville (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Job summary

McAlister’s Deli is seeking an Hourly Manager to assist in daily restaurant operations, supervise shifts, and uphold food quality, service, cleanliness, and safety.

You will help with labor controls, guest satisfaction, training, cash handling, and opening/closing in the absence of upper management. This franchised location values a flexible schedule and team collaboration.

Qualifications

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Helps encourage adherence to uniform policy and standards.
• Opens and closes the restaurant in the absence of upper management.

Responsibilities

• Provide supervision during assigned shifts and ensure smooth operations.
• Ensure a positive guest experience and atmosphere for team members and guests.
• Monitor service speed and assist with guest comments and complaints as needed.
• Supervise daily shifts to maintain standards, quality, and cleanliness.
• Assist in training for new hires and existing staff on procedures.
• Open and close the restaurant in the absence of upper management.

Skills

Supervision

Guest Service

Cash Handling

Training

Labor Control

Education

High School Diploma or equivalent

Job description

Position Overview: The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.Key Areas of Responsibility:The ability to provide supervision during assigned shifts.Provides team members, and guests with a positive experience and atmosphere.Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.Monitors speed of service to ensure a positive guest experience.Assists with guest comments and complaints.Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.Helps encourage adherence to uniform policy and standards.Ensures proper cash handling procedures are followed.Opens and closes the restaurant in the absence of upper management.All other duties as assigned by management.Job Type: HourlyPay: $16.00 - $18.00 per hourBenefits:Employee discountFlexible schedulePaid time offEducation: High School Diploma or equivalentThis is for a position at a franchised McAlister’s Deli location