Shift Leader

Dunkin'; Ledyard (CT); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training and development

Discounted tuition through SNHU

Opportunities to grow into management

Job summary

Dunkin’ is hiring a Shift Leader in Groton, CT area to guide the team during peak hours and maintain the store’s standards for service and cleanliness.

You will lead by example, train crew on guest service, manage prep and inventory, handle cash tasks, and step in for the manager when needed. Flexible hours, weekend shifts, and opportunity to grow into management roles are available.

Qualifications

• Experience in food service or retail leadership is preferred.
• Strong communication and customer service skills required.
• Ability to multitask and stay composed under pressure.

Responsibilities

• Lead by example and support the team in delivering guest service.
• Keep operations running smoothly—prep, inventory, and cash handling.
• Train and coach crew to be their best.
• Ensure store cleanliness, safety, and brand standards.

Skills

Leadership

Customer service

Communication

Multitasking

Team training

Job description

Shift Leader at Dunkin’ – Step Up, Lead On, and Keep America Running!

Location: Groton, CT - Gales Ferry, CT - Uncasville, CT

Part-Time or Full-Time | Competitive Pay + Growth Opportunities

Why Dunkin’?

America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team as Shift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training and development
• Discounted tuition for you and your family through SNHU
• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.