Shift Leader

Dunkin'; High Point (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay + tips

Flexible scheduling

Paid training and development

Growth opportunities

Job summary

Dunkin’ is seeking a Shift Leader at our High Point location to guide a team during shifts and ensure smooth operations. You will lead by example, support guest service, and help manage prep, inventory, and cash handling while promoting a welcoming store environment.

Ideal candidates bring leadership in food service or retail, strong communication skills, and a positive, team-first attitude. Flexible hours include mornings, weekends, and holidays to fit store needs.

Qualifications

• Experience in food service or retail; leadership experience is a plus.
• Strong communication and customer service skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Lead by example and support the team in delivering great guest service.
• Keep operations running smoothly by assisting with prep, inventory, or cash handling.
• Train and coach crew members to perform at their best.

Skills

Leadership experience

Customer service

Communication skills

Multitasking

Flexible hours

Job description

Shift Leader at Dunkin’ – Step Up, Lead On, and Keep America Running!

Location: High Point

Part-Time or Full-Time | Competitive Pay + Growth Opportunities

Why Dunkin’?

America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training and development
• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed; help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.