Shift Leader

Dunkin'; Hazel Crest (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Paid training

Discounted tuition via SNHU

Employee discounts on Dunkin’

Growth opportunities

Job summary

Dunkin’ is seeking a motivated Shift Leader to guide the team during shifts and ensure high guest satisfaction. You will lead by example, handle daily operations, and role-model excellent service in a fast-paced environment.

We offer flexible scheduling, paid training, tuition benefits, and opportunities to advance into management roles, with discounts on Dunkin’ favorites and a positive team culture. Join us and help keep America running.

Qualifications

• Experience in food service or retail with leadership exposure.
• Positive attitude, strong communication, and guest focus.
• Willingness to work early mornings, weekends and holidays.

Responsibilities

• Lead by example and support the team in delivering guest service.
• Keep operations running smoothly: prep food, manage inventory, handle cash.
• Train and coach crew members to perform at their best.
• Ensure store cleanliness, safety, and brand standards.
• Step in for the manager when needed and assist key decisions.

Skills

Food service leadership

Guest service focus

Communication skills

Multitasking under pressure

Flexibility in schedule

Job description

Shift Leader at Dunkin’ – Step Up, Lead On, and Keep America Running!

Location: Dixie

Part-Time or Full-Time | Competitive Pay + Growth Opportunities

Why Dunkin’?

America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training and development
• Discounted tuition for you and your family through SNHU
• Employee discounts on all your Dunkin’ favorites
• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.