Shift Leader

Dunkin' | Rkrhdreams Inc; Kansas City (MO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Paid training

Employee discounts

Career growth

Job summary

Dunkin' is hiring a Shift Leader to guide the team during shifts, ensuring fast, friendly guest service and smooth store operations. You will lead by example, train crew members, and step in for the manager when needed.

The role emphasizes teamwork, adaptability, and a passion for great coffee and customer service in a busy environment.

Qualifications

• Leadership experience or potential
• Proven ability to communicate clearly with guests and teammates
• Ability to multitask and handle fast-paced environments

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep store operations running smoothly through food prep, inventory, and cash handling
• Train and coach crew members to be their best
• Uphold Food Safety, Brand, and Network standards to keep the store clean and welcoming
• Step in for the manager when needed and assist with key decisions

Skills

Leadership

Communication

Customer service

Multitasking

Flexible hours

Job description

Why Dunkin’?

• America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Flexible scheduling

• Paid training and development

• Employee discounts on all your Dunkin’ favorites

• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service

• Keep operations running smoothly - prepping food, managing inventory, or handling cash

• Train and coach crew members to be their best

• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards

• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)

• A positive attitude and strong communication skills

• Ability to multitask and stay cool under pressure

• Willingness to work flexible hours, including early mornings, weekends, and holidays

• A team-first mindset and a passion for great coffee and customer service

Ready to Lead the Way?

If you’re ready to energize your career and be part of a fun, fast-paced team, and start your journey with Dunkin’!