Shift Leader

Dunkin' - Franchisee Of Dunkin Donuts; Kansas City (MO); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Flexible scheduling

Paid training and development

Employee discounts on all Dunkin’

Opportunities to grow into management

Job summary

Dunkin' - Franchisee Of Dunkin Donuts is seeking a Shift Leader to energize a fast‑paced Dunkin’ shop. You’ll lead by example, support your team in delivering top-notch guest service, and ensure smooth operations from food prep to cash handling.

Join a team that values a positive attitude, strong communication, and flexibility to work mornings, weekends, and holidays, with opportunities to grow into management roles and enjoy employee discounts.

Qualifications

• Previous experience in food service or retail; leadership is a plus.
• Positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including mornings, weekends, holidays.
• Team-first mindset and passion for great coffee and service.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly – prepping food, managing inventory, handling cash.
• Train and coach crew members to be their best.
• Uphold Food Safety, Brand, and Network standards to keep the store clean and welcoming.
• Step in for the manager when needed and help make key decisions.

Skills

Leadership experience

Customer service

Multi-tasking

Flexible hours

Job description

Why Dunkin’?

• America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Flexible scheduling

• Paid training and development

• Employee discounts on all your Dunkin’ favorites

• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service

• Keep operations running smoothly - prepping food, managing inventory, or handling cash

• Train and coach crew members to be their best

• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards

• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)

• A positive attitude and strong communication skills

• Ability to multitask and stay cool under pressure

• Willingness to work flexible hours, including early mornings, weekends, and holidays

• A team-first mindset and a passion for great coffee and customer service

Ready to Lead the Way?

If you’re ready to energize your career and be part of a fun, fast-paced team, and start your journey with Dunkin’!