Shift Leader

Dunkin' Donuts; Blue Springs (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Paid training and development

Employee discounts on all your Dunkin'

Opportunities to grow into management

Job summary

Dunkin' Donuts in Missouri is seeking an energetic Shift Leader to guide the front-line team and ensure exceptional guest service every day.

You will be responsible for leading shifts, assisting with food prep and cash handling, and coaching crew members to perform at their best while upholding all safety and brand standards.

Qualifications

• Leadership or supervisory experience in food service or retail.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Lead by example and support your team in guest service.
• Keep operations running smoothly including prep, inventory, and cash handling.
• Train and coach crew members to improve performance.
• Maintain cleanliness, safety, and brand standards.
• Step in for management during peak times or absences.

Skills

Leadership experience

Communication skills

Team player

Multitasking under pressure

Positive attitude

Job description

Why Dunkin'?

• America runs on Dunkin', and so do our teams! We're seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Flexible scheduling
• Paid training and development
• Employee discounts on all your Dunkin' favorites
• Opportunities to grow into management roles

What You'll Do:

As a Shift Leader, you'll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service