Shift Leader

Chick-fil-A; Estero (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Chick-fil-A, Inc. in Estero, Florida is seeking a Shift Leader to oversee day-to-day operations, coach team members, and ensure exceptional guest experiences.

The role emphasizes food safety, cash handling, and maintaining high standards in a fast-paced environment. Leadership skills and ServSafe familiarity are a plus.

Qualifications

• Minimum 2 years in a leadership role in a restaurant or food service.
• Strong leadership and communication skills to motivate staff.
• Excellent customer service and guest focus.
• Ability to multitask in a fast-paced environment.
• Knowledge of food safety guidelines; ServSafe preferred.
• POS system experience and basic computer skills.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Lead and motivate team members to provide excellent customer service and achieve operational goals.
• Oversee all restaurant operations during shifts, including opening/closing and staffing.
• Ensure guests receive prompt, friendly, personalized service and address concerns.
• Maintain high standards of food quality, cleanliness, and safety.
• Ensure compliance with food safety and sanitation regulations.
• Manage cash transactions, POS operations, cash reconciliation, and deposits.
• Resolve operational issues and emergencies quickly and effectively.
• Ensure compliance with health, safety, and sanitation regulations.

Skills

Leadership

Customer service

Communication

Team motivation

Multitasking

Tools

POS systems

Basic computer skills

Job description

Are you a highly skilled leader looking for a dynamic work environment where you can inspire a team and provide exceptional customer service?!

Join Chick-fil-A as a Shift Leader and help us spread CARE to our community!

Shift Leaders are responsible for overseeing day-to-day operations, ensuring exceptional customer service, maintaining high-quality standards, emphasizing adherence to food safety, and fostering a positive work environment among team members. The ideal candidate will have previous experience in the food service industry, strong leadership skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Team Leadership: Lead and motivate team members to provide excellent customer service and achieve operational goals.
• Shift Management: Oversee all aspects of restaurant operations during assigned shifts, including opening and closing procedures, staffing, and ensuring adherence to company policies and procedures.
• Customer Service: Ensure guests receive prompt, friendly, and personalized service; address any guest concerns or complaints promptly and professionally.
• Quality Control: Maintain high standards of food quality, cleanliness, and safety throughout the restaurant and address any issues promptly.
• Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation procedures.
• Cash Handling: Manage cash transactions, including POS system operations, cash reconciliation, and deposit preparation; ensure accuracy and security of all financial transactions.
• Problem-Solving: Handle any operational issues or emergencies that arise during shifts, including equipment malfunctions, staffing shortages, or customer incidents; take appropriate action to resolve problems quickly and effectively.
• Compliance: Ensure compliance with all relevant health, safety, and sanitation regulations

Qualifications

• Previous experience in a restaurant or food service environment, with at least 2 years in a leadership role.
• Strong leadership and communication skills, with the ability to motivate and inspire team members.
• Excellent customer service skills, with a focus on creating positive guest experiences.
• Ability to work effectively in a fast-paced environment, multitask, and prioritize tasks to meet deadlines.
• Knowledge of food safety and sanitation guidelines; ServSafe certification is preferred.
• Proficiency with POS systems and basic computer skills.
• Flexibility to work evenings, weekends, and holidays as needed.

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.