Shift Leader

Mazzio's LLC; Broken Arrow (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking Shift Leaders to oversee daily operations and ensure a high standard of service. This role involves managing crew performance, resolving guest concerns, and maintaining food safety standards. Candidates should possess strong communication and leadership skills, as well as the ability to work collaboratively in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic setting, this opportunity is perfect for you. Join a team that values dedication and teamwork, and take the next step in your career!

Qualifications

• Excellent communication and decision-making skills are essential.
• Must pass the Mazzio’s Comp 1 Test before managing a shift.
• Preferred valid driver’s license with insurance.

Responsibilities

• Supervise crew members to ensure efficient workflow.
• Resolve guest concerns and maintain food safety standards.
• Perform administrative tasks like scheduling and inventory.

Skills

Communication Skills

Leadership Abilities

Guest Relations

Team Collaboration

Operational Procedures Knowledge

Health and Safety Regulations Understanding

Workplace Technology Comfort

Basic Math Skills

Crew Performance Management

Education

Mazzio’s Comp 1 Test

Food Handler’s Permit

Sanitation Certification

Tools

Cash Registers

Ovens

Computers

Job description

Job Details

Job Location: 105 Broken Arrow 71st and 177th - Broken Arrow, OK

Salary Range: Undisclosed

Description

Position Summary: Shift Leaders provide direct supervision and ensure all crew members work efficiently and effectively during their shift. They do not have a minimum hour requirement.

Primary Responsibilities

The following duties represent the majority of the position's tasks but are not exhaustive:

1. Adhere to restaurant performance standards, ensuring crew members are actively working at their stations, managing workflow, and reassigning crew as needed.
2. Resolve guest concerns promptly, using good judgment to determine if customer credit is necessary and documenting decisions for audits.
3. Meet guest needs by ensuring timely food prep, accurate delivery times, proper order verification, and courteous guest interactions.
4. Maintain food safety and sanitation standards, including glove use, restroom cleanliness, surface disinfection, proper food storage, and floor safety.
5. Ensure crew uniforms and grooming meet guidelines, including non-slip footwear.
6. Perform shift-related tasks such as cash handling, deposits, and end-of-shift activities, documenting anomalies as necessary.
7. Ensure safety and security of personnel, guests, and assets, including locking doors, setting alarms, and securing cash.
8. Complete administrative tasks like scheduling, ordering, inventory, and reporting.
9. Assist in training and developing crew members.

Qualifications

Knowledge, Skills & Abilities

• Excellent communication and interpersonal skills.
• Proven leadership and decision-making abilities.
• Strong guest relations skills and tact.
• Ability to work collaboratively in a team.
• In-depth knowledge of operational procedures.
• Understanding of health and safety regulations.
• Comfort with workplace technology and POS systems.
• Basic math skills.
• Ability to manage and correct crew performance.

Experience/Education & Certification

• Must pass the Mazzio’s Comp 1 Test before managing a shift.
• Possibly require a Food Handler’s permit, Sanitation Certification, or other permits/licenses as per local laws.
• Preferred valid driver’s license with insurance; must meet driving record standards.

Physical Demands

• Ability to exert force up to 50 pounds occasionally, and perform tasks requiring stamina for 8-12 hour shifts.

Working Conditions

• Primarily indoor environment with exposure to extreme heat and wet conditions.

Tools and Equipment

• Use of various kitchen and office equipment including cash registers, ovens, and computers.

Disclaimers

These statements describe the general nature of work and are not exhaustive. Mazzio’s LLC is an equal opportunity employer and maintains an at-will employment policy.