Shift Leader

Priority Dispatch Corp.; Broken Arrow (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Shift Leaders to oversee daily operations and ensure high standards of service. This role involves managing crew performance, resolving guest concerns, and maintaining food safety protocols. You will play a crucial part in fostering a collaborative team environment and ensuring a positive customer experience. If you have strong leadership skills and a passion for the food service industry, this opportunity offers a dynamic work environment where you can make a significant impact. Join a team that values excellence and teamwork!

Qualifications

• Excellent communication and interpersonal skills are essential.
• Must pass the Mazzio’s Comp 1 Test to run a shift.
• Ability to manage crew performance and resolve guest concerns.

Responsibilities

• Supervise crew members to ensure efficient workflow and task management.
• Maintain food safety and sanitation standards during shifts.
• Handle administrative tasks such as scheduling and inventory.

Skills

Communication Skills

Leadership

Guest Relations

Team Collaboration

Operational Procedures

Health and Safety Regulations

Workplace Technology

Basic Math Skills

Education

Food Handler’s Permit

Foodservice Sanitation Certification

Tools

Cash Registers

Computers

Ovens

Kitchen Tools

Job description

Job Details

Job Location: 105 Broken Arrow 71st and 177th - Broken Arrow, OK

Salary Range: Undisclosed

Description

Position Summary: Shift Leaders provide direct supervision to ensure all crew members work efficiently during their shift. They do not have a minimum hour requirement.

Primary Responsibilities

The following duties represent the majority of the role but are not exhaustive:

1. Adhere to restaurant standards, ensuring crew members actively work at their stations, managing workflow, and reassigning tasks as needed.
2. Resolve guest concerns promptly, using good judgment to determine if customer credit is necessary, and document decisions appropriately.
3. Meet guest needs by ensuring adequate preparation, accurate delivery times, timely table service, and courteous guest interactions.
4. Maintain food safety and sanitation standards, including proper glove use, cleanliness, food storage, and surface disinfection.
5. Ensure crew members follow uniform and safety guidelines, including footwear and hair restraints.
6. Perform shift tasks such as cash handling, deposits, end-of-shift activities, and documenting unusual events.
7. Ensure safety and security of staff, guests, products, and cash, including locking doors, setting alarms, and securing valuables.
8. Handle administrative tasks like scheduling, ordering, inventory assistance, and payroll documentation.
9. Assist in training and developing crew members.

Qualifications

Knowledge, Skills & Abilities:

• Excellent communication and interpersonal skills.
• Proven leadership and decision-making abilities.
• Strong guest relations skills and tact.
• Ability to work collaboratively in a team environment.
• In-depth knowledge of operational procedures.
• Understanding of health and safety regulations.
• Comfort with workplace technology and POS systems.
• Basic math skills.
• Ability to manage and correct crew performance.

Experience/Education & Certification:

• Must pass the Mazzio’s Comp 1 Test to run a shift as manager on duty.
• May require a Food Handler’s permit, Foodservice Sanitation Certification, or other permits/licenses depending on local laws.
• Preferred valid driver’s license with insurance; must meet driving record standards.

Physical Demands

• Ability to exert force up to 50 pounds occasionally, and perform tasks requiring standing, walking, and stamina for extended shifts.

Working Conditions

• Primarily indoor environment with exposure to heat, humidity, and water. Frequent hand washing and operation of kitchen equipment are required.

Tools and Equipment

• Includes cash registers, computers, ovens, and various kitchen tools.

Disclaimers

The above statements describe general responsibilities and are not exhaustive. Mazzio’s, LLC is an Equal Employment Opportunity employer and maintains an at-will employment policy.