Shift Leader

Ontario Trillium Foundation; Berkley (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training and development

Discounted tuition through SNHU

Employee discounts on Dunkin’ products

Opportunity for management advancement

Job summary

Dunkin’ in Massachusetts is seeking a Shift Leader who will be the go-to person during the shift, helping to lead the team and deliver top-notch guest service.

You’ll handle food prep, inventory, cash, training, and coaching; you’ll uphold Food Safety and brand standards, and step in for the manager when needed.

If you have leadership experience, a positive attitude, and willingness to work early mornings, weekends, and holidays, apply now to advance your career.

Qualifications

• Leadership experience in fast-paced environments.
• Excellent communication with guests and team members.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours including mornings, weekends, and holidays.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Uphold Food Safety, Brand, and Network standards to keep the store welcoming.
• Step in for the manager when needed and help make key decisions.

Skills

Leadership experience

Excellent communication

Multitasking

Customer service mindset

Job description

Why Dunkin’?

• America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training and development
• Discounted tuition for you and your family through SNHU
• Employee discounts on all your Dunkin’ favorites
• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Ready to Lead the Way?