Shift Leader

Dunkin' Donuts; Ankeny (IA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Paid training and development

Employee discounts on all your Dunkin'

Opportunities to grow into management

Job summary

Dunkin' Donuts in Ankeny, IA is seeking a motivated Shift Leader to guide daily operations and energize guest experiences. In this role, you’ll lead by example on a fast-paced shift, support your team, and ensure smooth ordering and service.

The position offers flexible scheduling, paid training, and opportunities to grow into management as you build a career with Dunkin' Donuts.

Qualifications

• Experience in food service or retail is a plus.
• Leadership experience is a plus.
• Positive attitude and strong communication skills.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership experience

Communication skills

Multitasking

Customer service

Job description

Why Dunkin?

• America runs on Dunkin', and so do our teams! We're seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Flexible scheduling


• Paid training and development


• Employee discounts on all your Dunkin' favorites


• Opportunities to grow into management roles

What You'll Do:

As a Shift Leader, you'll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service


• Keep operations running smoothly - prepping food, managing inventory, or handling cash


• Train and coach crew members to be their best


• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards


• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)


• A positive attitude and strong communication skills


• Ability to multitask and stay cool under pressure


• Willingness to work flexible hours, including early mornings, weekends, and holidays


• A team-first mindset and a passion for great coffee and customer service

Ready to Lead the Way?