Shift Leader

Dunkin; Overland Park (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Paid training and development

Employee discounts

Growth into management

Job summary

Dunkin’ in Overland Park, KS is seeking a Shift Leader to guide a fast-paced team and deliver great guest service. You’ll lead by example, train crew, manage daily operations, and help ensure a clean, safe store aligned with brand standards.

This role requires a positive attitude, strong communication, the ability to multitask, and flexibility for early mornings, weekends, and holidays. Join a team that values coffee, guest experience, and career growth.

Qualifications

• Leadership experience in food service or retail environments.
• Positive attitude and strong communication skills.
• Ability to multitask and stay calm under pressure.
• Willingness to work early mornings, weekends, and holidays.
• Team-first mindset and passion for great guest service and coffee.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly – prepping, inventory, and cash handling.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding standards.
• Step in for the manager when needed and help with key decisions.

Skills

Leadership experience

Communication skills

Multitasking

Flexible hours

Team-first mindset

Job description

Why Dunkin’?

• America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Flexible scheduling

• Paid training and development

• Employee discounts on all your Dunkin’ favorites

• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top-notch guest service

• Keep operations running smoothly - prepping food, managing inventory, or handling cash

• Train and coach crew members to be their best

• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards

• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)

• A positive attitude and strong communication skills

• Ability to multitask and stay cool under pressure

• Willingness to work flexible hours, including early mornings, weekends, and holidays

• A team-first mindset and a passion for great coffee and customer service

Ready to Lead the Way?