Shift Lead Technician — Behavioral Health (Crisis)

Charlotte Behavioral Health Care, Inc.; Punta Gorda (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Health insurance

Life insurance

Employee Assistance Program (EAP)

HSA employer contributions

PTO

11 paid holidays

403b retirement plan with 9% employer

Tuition reimbursement

PSLF eligible

HRSA loan repayment eligible

Job summary

Charlotte Behavioral Health Care, Inc. is seeking a Technician Shift Supervisor to provide on-site leadership for technicians in our Central Receiving Facility (CRF).

The role coordinates assignments, supports patient safety, and coaches staff under the direction of the Director of Operations for Crisis Services. The supervisor will work with the Charge Nurse, respond to callouts, and help ensure timely documentation while maintaining calm and respectful leadership across day, night, and weekend

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• At least two years of behavioral health technician or equivalent experience in an acute setting.
• At least one year of demonstrated leadership experience.
• Strong communication, sound judgement, and ability to lead staff calmly and respectfully.

Responsibilities

• Direct technician assignments based on patient needs, census, and observation coverage.
• Respond to callouts and staffing gaps; coordinate coverage with other shift supervisors and Director.
• Supervise, coach, and support technicians; address performance and conduct concerns.
• Support new hire orientation, unit shadowing, competency checks, and refresher training.
• Monitor adherence to policies and procedures, including patient rights, observation, admissions/discharges, belongings, documentation, and crisis response.
• Partner with Charge Nurse to ensure incidents, grievances, and other documentation receive timely attention.
• Provide direct technician coverage.

Skills

Leadership

Coaching

Communication

Judgement

Staff management

Education

High School Diploma

Associate degree or higher in Behavioral Health or related field

Job description

Charlotte Behavioral Health Care, Inc. is seeking a Technician Shift Supervisor to provide on-site leadership for technicians in our Central Receiving Facility (CRF).

The role coordinates assignments, supports patient safety, and coaches staff under the direction of the Director of Operations for Crisis Services. The supervisor will work with the Charge Nurse, respond to callouts, and help ensure timely documentation while maintaining calm and respectful leadership across day, night, and weekend