Shift Lead: Team Leader for Guest Experience

Anchor Point Management Group; Santa Clarita (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Buffalo Wild Wings in Santa Clarita, CA is seeking a full-time Shift Leader to support the management team and drive guest satisfaction during peak periods. You will lead Team Members, open/close the restaurant, and ensure smooth daily operations.

The role emphasizes coaching, maintaining food safety standards, supervising front and back of house, and upholding responsible alcohol service. Previous supervisory experience and relevant certifications are preferred.

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and up-coming events to inform guests and team members
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal/state laws and BWWs policy
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management and analytical skills, with high emotional intelligence

Responsibilities

• Lead and coach Team Members to achieve performance goals
• Open and close the restaurant, including paperwork
• Monitor table visits and resolve Guest issues during shifts
• Monitor labor and inventory during shift
• Manage shift communication and daily log updates
• Break down cash drawers and perform daily cash handling
• Perform safe audits and inspect credit cards
• Execute Comps, Voids, and Discounts (CVDs) and Pull Backs
• Conduct Team Member pre-shift meetings and briefings
• Ensure 100% table visits and guest satisfaction
• Monitor food quality, safety, and storage
• Coordinate Heart of House and Bar line checks
• Perform Daily QSC and ensure service readiness
• Address Guest complaints promptly and professionally
• Assign cleaning duties and manage shift duties
• Ensure Responsible Alcohol Service compliance
• Coordinate shift changes and paperwork
• Maintain pace and high intensity during peak periods
• Foster a WOW guest and team member experience
• Provide direction and support for Front of House and Heart of House teams
• Support management in achieving sales and profit goals
• Carry out additional duties as assigned by supervisor

Skills

Leadership

Communication

Team management

Marketing knowledge

Sanitation knowledge

Math skills

RAS procedures

Menu knowledge

Customer service

Operations

Education

Wing Certified Trainer

Shift Leader certification

21+ years of age

Job description

Buffalo Wild Wings in Santa Clarita, CA is seeking a full-time Shift Leader to support the management team and drive guest satisfaction during peak periods. You will lead Team Members, open/close the restaurant, and ensure smooth daily operations.

The role emphasizes coaching, maintaining food safety standards, supervising front and back of house, and upholding responsible alcohol service. Previous supervisory experience and relevant certifications are preferred.